Product
Paya Virtual Terminal
Paya Exchange
Payment Center
Description
What is the difference between voiding a transaction and issuing a credit?
Resolution
You may only void a transaction if the transaction has not already been settled out of your batch. To void out a transaction from your 'Open Batch' select from the list below for more details:
How do I void a transaction in the Virtual Terminal?
How do I void a transaction in Paya Exchange?
How do I void a transaction in Payment Center?
If a transaction has already been settled, you'll need to issue a credit (refund). To issue a credit to your customer, please select from the list below for more details:
How do I process a credit (refund) in the Virtual Terminal?
