Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    What's the difference between void or credit in the Virtual Terminal?

    Product

    Paya Virtual Terminal

    Paya Exchange

    Payment Center


    Description 

    What is the difference between voiding a transaction and issuing a credit?  


    Resolution 

    You may only void a transaction if the transaction has not already been settled out of your batch. To void out a transaction from your 'Open Batch' select from the list below for more details:

    How do I void a transaction in the Virtual Terminal?

    How do I void a transaction in Paya Exchange? 

    How do I void a transaction in Payment Center?


    If a transaction has already been settled, you'll need to issue a credit (refund). To issue a credit to your customer, please select from the list below for more details:
     
    How do I process a credit (refund) in the Virtual Terminal? 

    How do I process a credit (refund) in Paya Exchange? 

    How do I process a credit (refund) in Payment Center?



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by