Paya Virtual Terminal
What is the difference between voiding a transaction and issuing a credit?
You may only void a transaction if the transaction has not already been settled out of your batch. To void out a transaction from your 'Open Batch' select from the list below for more details:
If a transaction has already been settled, you'll need to issue a credit (refund). To issue a credit to your customer, please select from the list below for more details:
How do I process a credit (refund) in the Virtual Terminal?