Below is a list of information we require to complete the changes to your account with the attachment form below:
- All forms must be signed by the merchant account's listed Signatory(s).
- Please ensure all fields on the form are completed and emailed to bankchanges@merchant-support.com. If additional assistance is needed, please contact our Bank Changes Department at 855-231-1501, and they will assist with any inquiries.
- Please include additional documents as requested (i.e., voided checks or bank letter(s)). The form states you must include a PRE-PRINTED voided check (starter and temporary checks will not be accepted). You may also send a bank-issued letter if you do not have your checks. The requirements for the letter must be on the bank’s letterhead and have the representative's name, phone number, and signature. The letter must state the new bank account number, routing number, and the name the account is under.
- Please allow 3-7 business days for changes to be made to the account.
