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    How do I change my bank account number on file?

    Below is a list of information that we require to complete the changes to your account.

    • All forms should be signed by the listed Signatory(s) on the merchant account.
    • Please make sure all fields on the form are completed.
    • Please be sure to include additional documents as requested (i.e. voided checks and bank letters) The form states you must include a PRE-PRINTED voided check (starter checks and temporary checks will not be accepted). If you do not have your checks, you may also send a bank-issued letter. The requirements for the letter are that it has to be on the bank’s letterhead, and must have the representative's name, phone number, and signature. The letter simply needs to state the new bank account number, routing number, and the name the account is under.
    • Please allow 3-7 business days for changes to be made to the account.

    Bank Change Request.pdf

    Please return this signed and completed form by email to AccountChanges@paya.com or by fax to (478) 345-8855.

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