Description

How do I issue a refund (credit) inside the Payment Center?

Resolution

After you've successfully searched and located a transaction [See Retrieving Transaction] you wish to refund, select the Reference number in the left column of the search results page to view the details.

Then click "Process" to the top right to start reversing the transaction.

The “Accept Payment” Screen will display information from the prior Transaction. Simply change the transaction type value from "Sale" to "Credit".

Click Save to complete the refund.

Changing the Transaction Type to "Credit."

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.