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    Maintenance and Service Interruption Alerts

    Next Day Funding (NDF) Delay

    As of 9-JUL-2024, due to a file transmission issue at one of Paya's sponsor banks overnight, a subset of ACH transactions were delayed. As a result, some next day funding transactions may post later than expected and should post later today. 

    The file transmission issue is resolved, and ACH payments are processing normally today, 

    RoamPay/Paya Mobile Payments Service Sunset Announcement

    As of 31-OCT-2024, support and services for Paya Mobile Payments will perform system maintenance will cease, marking the application's transition to its end-of-life phase. This action will deactivate processing capabilities for all users. 

    Our commitment to mobile payments remains steadfast through Swipe Simple. For merchants seeking a mobile payments solution, please consult your sales teams and associates for further information. Alternatively, contact our Bankcard Support Team via email ticket request or call us at 1-800-261-0240, Monday through Friday, from 8 AM EST/EDT to 7 PM EST/EDT.

    For additional assistance, please refer to the articles provided below:

    Q3 2024 Quarterly Maintenance

    20-JUL-2024 12:00 AM – 6:00 AM EDT

    As a reminder, Paya will perform system maintenance on Saturday, 20-JUL-2024, between 12:00 AM and 6:00 AM EDT. Systems and processing may experience a brief connection delay during this time. 

    Please see the following TSYS system maintenance schedule for July 2024 below:

    Monthly Releases: Contains major product and system enhancements.

    Dates, Systems, and Potential Impacts:

    Please see the following TSYS system maintenance schedule for July 2024 below:

    Weekly Maintenance: Routing system and infrastructure maintenance activities and minor code releases. 

    Dates, Systems, and Potential Impacts:

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