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    Maintenance and Service Interruption Alerts

    Web Service Integrations. 404 Error Message: 9/28/2021

    10:00 am EDT - We are aware of an issue where users receive a 404 error message when attempting to log in. IT is currently working to resolve this issue. We apologize for any inconvenience that this may cause.

     

    Customer Portal (reports.paya.com) temporarily unavailable -RESOLVED
    09/16/2021

    3:10 pm EDT -The site is operating normally now.

    12:45 pm EDT -We are working with our portal vendor to correct a certificate issue preventing reports.paya.com from loading. We expect to have this resolved shortly; our apologies for any inconvenience.


    Processing Error on Login Attempt to Sage Exchange Virtual Terminal -RESOLVED
    09/10/2021 - 09/15/2021

    09/16 10:30 am EDT -We deployed a solution to resolve the Processing Error on the evening of September 15, 2021.

    09/10 01:00 pm EDT -We are aware of an issue where users receive a Processing Error after attempting to log in to https://www.sageexchange.com/sevt. If you experience this behavior, please use https://www.sagepayments.net/virtualterminal for now. Your login credentials will work on this site as well.

    Our apologies for any inconvenience.


    Aperia Maintenance October 10 and 12, 2021 - PCIApply.com/paya may be temporarily unavailable

    Our PCI assessment vendor, Aperia, will be performing system upgrades on Sunday, October 10, and Tuesday, October 12, 2021. The pciapply.com/paya portal may be temporarily unavailable during these times:
    October 10 12:00 am - 6:00 am EDT
    October 12 09:30 pm - October 13 02:00 am EDT



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