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    Maintenance and Service Interruption Alerts

    Planned Maintenance Windows - September 19, 2020 1 AM – 3 AM EDT and September 26, 2020 1 AM – 5 AM EDT

    We will be performing scheduled maintenance on Saturday, September 19, 2020 between 1 AM – 3 AM ET and on September 26, 2020 between 1 AM and 5 AM ET.  These maintenance windows will be utilized to synchronize our data centers.

    During the maintenance windows, ACH processing via Paya Services may be briefly impacted. Users may be temporarily unable to submit transactions or retrieve reports as we update our databases.  Credit card processing will not be impacted.

    Every effort will be made to keep the planned service interruptions as brief as possible. We appreciate your understanding and apologize for any inconvenience.

    ALERT: Security Vulnerability within Ingenico Telium 2 Terminals (ipp320 Pin Pads)

    Paya is working with Ingenico to test and deploy an updated software release to address the potential security vulnerability within the iPP320 device. We are also developing an application that can be downloaded from sageexchange.com to apply the software update to devices already in the field. We anticipate this app to be available late-September.

    Please review this article for more information: Security Vulnerability within Ingenico Telium 2 Terminals (ipp320 pinpad)

    ALERT: Micros Merchant Link Universal Payment Gateway no longer supported

    Our relationship with Micros has ended as of June 30, 2020. As a result, connection to Micros’s Merchant Link Universal Payment Gateway is no longer actively supported. While users can continue to process via Merchant Link for now, we do not anticipate this being a viable long term option.

    Users wishing to continue to use Micros solutions may consider switching to one of these alternate solution vendors:

    • PrismPay
    • Freedom Pay
    • Tenerum
    • SoftPoint
    • PayMyTab

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