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    Maintenance and Service Interruption Alerts

    Paya Mobile App Error - System Maintenance

    On 09-APR-2024, between 7:00 AM and 9:30 AM EST, Paya received a notification from a partnered vendor of system maintenance that resulted in a Paya Mobile Payments processing error. This error states, "system.servicemodule,.primitives config files are not supported," and RoamPay X5 users may also experience a service interruption error. This error states that you should contact Technical Support during the payment processing attempts. 

    We are currently working with support vendor to resolve this error and we will provide additional details once a resolution has been made. We apologize for any inconvenience this may have caused. 

    --Team Paya

    Q2 2024 Quarterly Maintenance

    12-APR-2024 12:00 AM – 6:00 AM EDT

    As a reminder, Paya will perform system maintenance on Friday, 12-APR-2024, between 12:00 AM and 6:00 AM EDT. Systems and processing may experience a brief connection delay during this time. 

    Please see the following TSYS system maintenance schedule for April 2024 below:

    Monthly Releases: Contains major product and system enhancements.

    Dates, Systems, and Potential Impacts:

    Please see the following TSYS system maintenance schedule for April 2024 below:

    Weekly Maintenance: Routing system and infrastructure maintenance activities and minor code releases. 

    Dates, Systems, and Potential Impacts:

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