Paya Connect Sandbox 500 Internal Server Error
Update: As of 09-OCT-2024 at 9:45 AM EST/EDT, the Paya Connect Sandbox has returned to normal operational status. We will continue to monitor for any new errors. Feel free to contact SDKSupport@nuvei.com if you have any questions.
As of 08-OCT-2024, we identified multiple operations in Paya Connect Sandbox failing due to a 500 Internal Server Error. This intermittent issue impacted all integration partners on the platform and began around 10:30 AM EST/EDT and is still ongoing.
Please email our Integration Support Team at SDKSupport@nuvei.com if you have any questions. We will provide an update here once the Paya Connect Sandbox issue is resolved.
Paya Connect Intermittent Processing Attempts Timing-Out
As of 08-OCT-2024, we identified multiple Paya Connect operations failing due to a time-out. This impacted all customers on the platform and would happen intermittently. This issue began around 12:30 EST/EDT and was resolved by 4:30 EST.
All users on the platform should review their transactions during that time frame to ensure all transactions intended to be processed were processed. If you need assistance, please contact our Bankcard Support Team via email ticket request or call us at 1-800-261-0240, Monday through Friday, from 8 AM EST/EDT to 7 PM EST/EDT.
Invalid Captcha Error on Payment Processing Attempts
As of 07-OCT-2024, we have identified a recent error within our captcha setting parameters affecting most users who may use Paya Exchange Virtual Desktop (PEVD). The Paya Support Team continues troubleshooting towards an update to release a resolution. We ask any merchants or users experiencing this service interruption to please contact Support at support.paya@nuvei.com. Please include your Merchant M_ID, Virtual Terminal ID, or DBA Business Name for further assistance.
Some of the errors you may encounter are provided below:
RoamPay/Paya Mobile Payments Service Sunset Announcement
As of 31-OCT-2024, support and services for Paya Mobile Payments will perform system maintenance will cease, marking the application's transition to its end-of-life phase. This action will deactivate processing capabilities for all users.
Our commitment to mobile payments remains steadfast through Swipe Simple. For merchants seeking a mobile payments solution, please consult your sales teams and associates for further information. Alternatively, contact our Bankcard Support Team via email ticket request or call us at 1-800-261-0240, Monday through Friday, from 8 AM EST/EDT to 7 PM EST/EDT.
For additional assistance, please refer to the articles provided below:
- Can I demo the Paya EMV Swipe Simple Mobile App?
- How do I get the Paya EMV Swipe Simple mobile app?
- Compatible Phones for Swipe Simple Mobile
- How to Process a Transaction on the Swipe Simple Mobile App?
- How to Process a Transaction on the Swipe Simple Web Dashboard?
- How will I view transactions that I process from Swipe Simple?
Q4 2024 Quarterly Maintenance
18-OCT-2024 12:00 AM – 6:00 AM EDT
As a reminder, Paya will perform system maintenance on Friday, 18-OCT-2024, between 12:00 AM and 6:00 AM EDT. Systems and processing may experience a brief connection delay during this time.
Please see the following TSYS system maintenance schedule for October 2024 below:
Monthly Releases: Contains major product and system enhancements.
Dates, Systems, and Potential Impacts:
Please see the following TSYS system maintenance schedule for October 2024 below:
Weekly Maintenance: Routing system and infrastructure maintenance activities and minor code releases.
Dates, Systems, and Potential Impacts:
