What is the VISA Mandate?

Effective January 26, 2019, to mitigate potential risk caused by fraudulent use of force post transactions (i.e., force sale, force capture, or offline transactions), Visa implemented a mandate requiring all acquirers (such as Paya), and third-party agents to set risk controls to restrict the ability to submit force post transactions.

Acquirers that fail to comply with this requirement may be subject to non-compliance assessments.

What does this mean for you?

To accommodate our Merchants, Paya suggests submitting a request to our Risk Management Department at RiskNotices@nuvei.com before processing a force transaction. Please include details of the transaction, including an invoice if applicable. You will receive a response during our normal business hours of 8 AM - 5 PM Monday - Friday EST/EDT.