Product

Paya Exchange

Resolution

There are two locations to void a transaction in Paya Exchange, please review both methods below:

Method 1:

In the Batch Management mini-app, under 'Credit Cards' or 'Virtual Check', select the green arrow to expand the transaction that you need to void, then click on the 'Void' button. then select 'Yes' on the confirmation box.

Method 2:

In the Virtual Terminal mini-app, use the 'Quick Search' on the top right-hand side of the page to locate the transaction, then select the green arrow to expand the transaction that you need to void, then click on the 'Void' button. then select 'Yes' on the confirmation box.