Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Why can't I void a transaction in the Virtual Terminal?

    Description

    What causes a transaction to not void when clicking the void option the transaction.


    Resolution

    1. If processing on a First Data platform (Bank of America or Wells Fargo) the account is using host capture. The transaction will need to be credited.
    2. The transaction was processed as a pin debit. The transaction will need to be refunded. How to process a credit (refund) in the Virtual Terminal
    3. User is using Firefox browser. Try to process the void using Chrome or Internet Explorer.

    If you have questions or require additional information, please submit a Ticket and we will be in touch with you shortly.



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by