Please Note: The Paya Virtual Terminal has been updated to a newer version that offers new features and functionality of the
program. This article refers to the previous version. For instructions on using the new Paya Exchange Virtual Terminal,
please visit New Sage Exchange: Frequently Asked Questions.
How to enter multiple e-mail addresses in the Virtual Terminal
Description
How do I enter multiple e-mail addresses in the Virtual Terminal?
Resolution
How do I enter multiple email addresses?
The Virtual Terminal has several features that require an e-mail address -- for instance, user creation and order confirmations. These fields will accept multiple e-mail addresses. We recommend using no more than two in a single location.
To enter a pair of e-mails, separate the addresses with a semicolon (;) and a space. For example, let's say you want a confirmation e-mail for a transaction to go out to both Virtual Support and Physical Support. In this case, you'd enter the e-mail as "VirtualSupport@Paya.com; Physical Support.
Can my users have multiple email addresses?
Yes, both your administrator and sub-users can have multiple e-mails associated with their username using the same method described above. For guidance on creating or editing users, please see: How do I add a new user in the Virtual Terminal?
Please note that if multiple e-mail users need to reset their password, they will need to use both e-mails in the same order. For more on resetting passwords, please see: How do I unlock my Virtual Terminal and obtain a new password?
How about the "From:" field in the Order Confirmation setups?
The Order Confirmation pages (Configuration --> Email Notifications) are used to configure e-mail notifications that are sent out to your customers. These pages have a From field that determines the sender to whom the recipients see and reply.
If multiple e-mail addresses are entered in this field, the system will use the first one.
What if I'm integrated through the API or XML Web Services?
Most methods of integration should not require an escape character in place of a semicolon. If necessary, however, ; is equivalent.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
