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    How do I place a recurring payment on hold in Paya Connect?

    Product

    Paya Connect    


    Resolution

    Please follow the instructions below for placing an ongoing recurring payment on hold:

    1. Navigate to the 'Locations' section from the menu on the left-hand side of the page, and select your location.  
    2. Click on the 'Contact' tab, and select the contact that has a recurring payment that needs to be edited.
    3. Click on the 'Actions' button for the recurring payment under the 'Recurring Billing' section:



    1. Select 'Edit':  



    1. Click on the 'Place on Hold' button: 


    If you place an ongoing recurring transaction on hold, it will take effect immediately and the next recurring date will not occur; this transaction will remain on hold indefinitely or until the transaction is reactivated.  


    Please follow the instructions below for reactivating a recurring payment that has been placed on hold. 

    1. Navigate to the 'Locations' section from the menu on the left-hand side of the page, and select your location.  
    2. Click on the 'Contact' tab, and select the contact that has a recurring payment that needs to be edited.
    3. Click on the 'Actions' button for the recurring payment under the 'Recurring Billing' section:



    1. Select 'Edit':  


    1. Click on the 'Activate' button:

      


    Please Note: If a Merchant activates the account before the next scheduled run date, it will process to the next available recurring date for that recurring payment. For example, if a recurring transaction was set up to start on 09/09/2018 and runs once a week and the account was put on hold on 09/07/2018 and taken off hold the same day, this recurring transaction will not run until 09/16/18; it will skip the 09/09/18 payment date.


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.



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