"Data Access Error" when attempting to process a transaction using ECi e-Automate

Description

A user receives a "Data Access Error" when attempting to process a transaction using ECi e-Automate. The error message displays when the Sage Exchange interface launches.

Resolution

The Merchant ID and Merchant Key values in the e-Automate Credit Card Processing Configuration settings are not valid.

• From the Tools menu, select Options
• In the left pane, click [+] to expand the Sales Menu
• Under Sales, select Credit Card Processing
• Ensure NET1/Sage is selected for the Credit Card Vault value
• Click [Configuration settings]
• Verify that the Merchant ID and Merchant Key values match the information received in your NET1/Sage welcome email
• Click [OK] to save these settings

For detailed instructions on configuring credit card processing in E-automate, visit https://webhelp.e-automate.com.