Decline error code 14 (000014)
Description
Why am I receiving decline error code 14?
Resolution
Error code 14 is a decline response due to an invalid card number. If the card number was manually entered incorrectly, re-enter the card number and try the transaction again.
If you are swiping a transaction directly through the Virtual Terminal, the credit card magnetic stripe may be damaged, and the card reader may need to be cleaned or simply replaced. If the card was swiped through a Sage Software Application, (i.e., Sage 50, Sage 100, Intergy, etc.) make sure your Sage Exchange Desktop has the correct device (card reader) enabled.
Follow these steps to enable your swipe device:
- Right-click the SE icon in your system tray located at the bottom right of your monitor next to the clock
- Select Settings
- Enable the correct device
- Click OK
- Right-click the SE icon again and click Restart Application
- Retry the transaction
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
