Please verify the Form Fields for data similar to a Credit Card Number

Description

Why am I receiving a "Transaction Validation" error when processing a transaction in the Virtual Terminal?

Resolution

When processing a transaction, the Paya Virtual Terminal performs a verification process on the numbers in the various fields to check for any data that can be construed as a credit number. This check was implemented for the security of your business and customers.

Typically, most numbers are found in the Order ID and Note/Memo fields. Please try adding a series of zeroes to the beginning or end of these fields.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.