Description

Why does a customer's name appear as something generic like "CUSTOMER/BANK" when I swipe their card?

Resolution

If your card swiper reads a generic name from a card, such as the one pictured above, it typically indicates that the card is either:

• a temporary card from the customer's bank, for use until a permanent card can be issued.
• a pre-paid card, as seen in major retailers and grocery stores.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.