Bankcard Order Confirmation emails for Virtual Terminal transactions
Description
Why am I receiving a copy of an order confirmation email for a Virtual Terminal transaction?
Resolution
There is a setting in Sage Virtual Terminal labeled the "One Time Transactions" which will generate an e-mail on all approved transactions to the main contact e-mail address listed on your merchant account.
There are two options to turn these notifications off:
- In the Virtual Terminal go to Configuration
- Select E-mail Notifications
- Select General E-mail Settings
- Uncheck One-time Credit Card and or Virtual Check Transactions
- Scroll down and select Update.
*By turning this feature off, you will not only prevent the e-mails from being sent to you but your customers as well.
If you would like the emails to only go out to your customers and not send you a copy,
- In the Virtual Terminal go to Configuration
- Select Credit Card Order Confirmation
- In the CC: field you can enter either an alternate e-mail address or you can replace the field syntax with a "dummy e-mail".
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.