Issue

Action

My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage500 Software?

Please ensure that your Sage Software is installed on your workstation (if applicable).

Using the email address below, contact our Readiness Team to start the process of setting up your Payment Processing: MerchantReadiness@nuvei.com

Issues with Sage Exchange Desktop (SED)

Please search the SPS Knowledgebase for a solution.

OR

Contact the Paya VT Support Team at: 1-877-470-4001 (Monday -Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT).

I have questions about fees, billing statements, and account changes.

Please contact the Paya Merchant Financial Support Team at 1-877-841-7014.

For Chargeback inquiries, please call us at 1-866-637-5467 

How do I view/download daily or monthly transaction reports?

In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: www.sageexchange.com
 
Note: If you do not have access to the aforementioned web portal, you can log into My Virtual Reports.
 
OR 

Contact the Paya VT Support Team: 1-877-470-4001 

Sage 500 Technical Support

For help with Sage 500 ERP functionalities please call 1-800-854-3415.
 
Sage 500 Training Resources:

• Please search the Sage Knowledgebase for solutions.

• Visit our Sage 500 online community for Sage 500 discussions and tips.