Products

Sage 50, Payment Center, and eInvoice

Description

When an invoice payer clicks the Click-to-Pay link in their email they are brought to a screen displaying a 504 error.

Resolution

This is caused by Microsoft Outlook breaking the wrapping of the Click-to-Pay link when the email is sent from Sage 50 instead of the Online Payment Center. 

Below are two options that can resolve this issue:

• The payer can either copy the full link into their web browser 
• The email sent to the payer can be sent from the Online Payment Center interface

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.