Description

Can I perform a credit/refund/void by reference number as a web call?

Resolution

The XML and Sage Exchange method can do both credit and void by reference (the HTTPS Post can only process a void by reference).

A Reference Number or Transaction Reference Number is a unique transaction identifier that is created by the Paya Gateway when a transaction is processed or attempted. The Reference Number can be used to perform either a credit/refund/void. However, please note that the credit must have a corresponding sale or approval on the same credit card within the last 6 months.

• The transaction amount cannot be greater than any transaction amount that occurred on the same credit card over the last 6 months.
• A void can only be performed if the transaction has not been settled.

Transactions are stored online for 6 months for Operations and 18 months online for reporting (we archive the rest offline and offsite). If a user tries to perform a web service credit (by reference transaction on a transaction) older than 6 months, a user will receive the error of “Item Not Found” or “Credit Vol. Exceeded”. However, a bankcard credit or refund can be performed by giving a customer a credit for a date beyond 6 months (by having the Credit Volume Restriction temporarily or permanently disabled). 

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.