Definition of the "Listening service startup from 5" message in the trace log through the Sage Exchange Desktop
Description
What does the "Listening service startup result 5" message mean in the trace log through the Sage Exchange Desktop?
Resolution
This means that the local communication channel is unable to be registered to start listening for calls. Typically, this means there is another instance of the SED running already and has the channel locked.
It could also mean interference from some external security firewall/anti-virus software is preventing the SED from opening the listening port, a component is missing (this could have happened during an upgrade to a different version of your software/application.), or there may be a corrupted file (this also could have happened during an upgrade to a different version of your software/application).
Note: If you are an Intergy user that has recently completed an upgrade and are receiving this error response, please contact Intergy. They may have to reinstall your application.
To correct this problem, please uninstall and reinstall the Sage Exchange Desktop component in the following manner (which will remove all instances of SED if multiple ones exist):
Look under [USER DATA]\Local Settings\Apps\2.0
Locate the installation directory by reviewing the contents of the sub-directories, looking for the file “SageExchange.exe.config”
Delete the directory that contains this file along with its sub-directories (if you have multiple installations, delete them all).
Reinstall the Sage Exchange Desktop component from https://www.sageexchange.com/install and re-test
If you have any further questions or need assistance, please submit a ticket and we will be in touch with you shortly.
