Correcting Sage Exchange Desktop 2.0 installation issues
Removing Sage Exchange Desktop 2.0
Issues with updating Sage Exchange Desktop 2.0

Description

This article gives steps to completely remove Sage Exchange Desktop 2.0 from a computer. This should also be used if there are problems installing or updating Sage Exchange Desktop 2.0

Resolution

Windows 7/8/8.1/10 Steps

1. If you are using an IPP320 or L5300 make sure they are disconnected from the computer first
2. Open the Control Panel and in the Programs and Features menu
3. Right click on Sage Exchange and Select the option to Uninstall Sage Exchange.
4. Open the "Start Menu"
5. Paste "C:\ProgramFiles (x86)" without the quotes
6. Delete the "Sage Payment Solutions" folder
7. Paste "C:\Users\%USERNAME%\AppData\Local\" without the quotes
8. Delete the "Sage Payment Solutions" folder
9. Paste "C:\ProgramData"  without the quotes
10. Delete the "Sage Payment Solutions" folder
11. Download the latest version of the Sage Exchange Desktop Bootstrapper from https://www.sageexchange.com/install/#/sedv2x/en
12. Extract and run SageExchangeDesktopBootstrapper.exe 
13. Navigate to the SageExchangeDesktopBootstrapper.exe file
14. Right click and Run as Administrator
15. Follow installation steps

If when the installer is done running and you do not receive a "Download and Install" window this is normally an indication of possible malware on the computer. It is recommended to run a anti-malware scan of the computer. This is normally different than a virus scan.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly