Correcting Paya Connect Desktop 2.0 installation issues
Removing Paya Connect Desktop 2.0
Issues with updating Paya Connect Desktop 2.0
Description
This article gives steps to completely remove Paya Connect Desktop 2.0 from a computer. This should also be used if there are problems installing or updating Paya Connect Desktop 2.0
Resolution
Windows 7/8/8.1/10/11 Steps
- If you are using an IPP320 or L5300 make sure they are disconnected from the computer first
- Open the Control Panel and in the Programs and Features Menu
- Right-click on Sage Exchange and Select the option to Uninstall Sage Exchange
- Open the "Start Menu"
- Paste "C:\ProgramFiles (x86)" (without the quotes)
- Delete the "Sage Payment Solutions" folder
- Paste "C:\Users\%USERNAME%\AppData\Local\" (without the quotes)
- Delete the "Sage Payment Solutions" folder
- Paste "C:\ProgramData" without the quotes
- Delete the "Sage Payment Solutions" folder
- Download the latest version of the Paya Connect Desktop Bootstrapper from https://www.sageexchange.com/install/#/sedv2x/en
- Extract and run SageExchangeDesktopBootstrapper.exe
- Navigate to the SageExchangeDesktopBootstrapper.exe file
- Right-click and Run as Administrator
- Follow installation steps
When the installer has finished running and you do not receive a "Download and Install" window, this is normally an indication of possible malware on the computer. It is recommended to run an anti-malware scan of the computer (this is normally different than a virus scan).
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly
