Products

Sage Exchange Desktop 2.0

Description

When attempting to process a payment or view/edit credit card or virtual check information in Sage Exchange Desktop 2.0, a Microsoft .NET Framework dialogue box opens with this error message:

Cause

This error is usually the result of Sage Exchange Desktop does not have the inherited proper administrative permissions during installation.

Resolution

1. Launch File Explorer from the Start Menu or System Tray and go to C:\ProgramData\Sage Payment Solutions\SageExchangeDesktop
    
2. Right-click the SageExchange.exe.config file and choose Delete
    
3. Navigate to C:\\users\(Username)\AppData\Local\Sage Payment Solutions\Sage Exchange Desktop\
    
4. Right-click the  SageExchangeDesktop.settings file and choose Delete
    
5. Then navigate to C:\Program Files (x86)\Sage Payment Solutions\Application Deployment\Applications\26A46608D5AA4BF6BA5D5EEA1376D09A\2.0.2.31 
   1. The last folder in this path (2.0.*) will vary as new versions of Sage Exchange Desktop are released  
       
6. Right-click the SageExchange.exe file and choose Properties
    
7. Select the Compatibility tab
    
8. Click the Change settings for all users button
    
9. Check the box labeled Run this program as an Administrator
    
10. Click Apply, then OK
     
11. Attempt to process a payment or view/edit credit card or virtual check information.

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