Product
Paya Virtual Terminal
Paya Exchange
Description
What does it mean when Transaction Status says 'Expired'?
Resolution
When a transaction is authorized, you have up to 7-calendar days to settle. If the transaction is not settled, it will be moved to expired status. Most financial institutions hold funds up to 7-calendar days before they release the money back into the cardholder’s available balance.
If the amount is still showing as held on the cardholder’s end, you may offline the transaction by processing it as a 'Force'. Instructions on how to process a Force Transaction are below:
- Paya Virtual Terminal
- Paya Exchange
Although the transaction(s) expire within 7-days, the Approval Code is still valid for 30-days. You have the option to offline the transaction without resubmitting the sale, but you may be subject to paying higher transaction fees if the money is not held at the Financial Institution.
If you have questions or require additional information, please contact us and we will be in touch with you shortly.
