Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    How to adjust or finalize an AuthOnly transaction in Paya Exchange


    How do I adjust or finalize an Auth-Only transaction?


    This guide describes two different ways of finalizing (sometimes called 'adjusting' or 'capturing') an AuthOnly transaction:

    • Method One: Adjusting the transaction amount
    • Method Two: Without making any changes

    For both methods, please begin by following the steps below:

    • Log into Paya Exchange
    • Use 'QuickLinks' and select 'Batch Management'
    • Launch the 'Virtual Terminal'

    As soon you launch the terminal it takes you to a batch summary for the account, you can select a credit card from the top right corner.

    METHOD ONE: Adjusting the Transaction Amount

    This method should be used when you need to make a one-time adjustment to the transaction amount to adjust for shipping charges or other charges that were unknown at the time of authorization.

    • First, locate the transaction you wish to adjust
    • Click the small green arrow on the right side to see the options, then 'Adjust'
    • Change amounts or 'Customer Info' as necessary
    • Click 'Process Transaction' and once the page reloads, the AuthOnly transaction will now change to 'Prior Auth'.

    METHOD TWO: Without making any changes

    This method should be used when you do not need to make a one-time adjustment to the transaction.

    • Under the 'Settle' column, locate and check off the box for every AuthOnly transaction you wish to capture
    • Select 'Capture'
    • Click the 'Capture Checked Transactions' button. This will finalize the AuthOnly transaction
    • Your AuthOnly transaction will now appear as a 'Prior Auth' in the batch

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by