Description

Can I process voids or refunds in Sage 50 CA?

Resolution

Sage 50 CA can process voids and refunds directly within the software. This operation is triggered automatically when a Merchant attempts the modification of the processed accounting transaction. For example, if the invoice is voided, Sage 50 will inform the customer that the credit card payment must be reversed as well. Sage 50 will either automatically reverse the payment or provide the interface to complete the process. There are a couple of factors that will determine which way the software handles the request.

• Time - If the transaction is settled, the Sage Exchange interface will appear to issue a credit. If the transaction is not yet settled, then the transaction will be automatically removed from the open batch.
• Card Present - These transaction types always require the Sage Exchange interface because the credit/debit card is required to process the transaction.

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