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    I cannot change my Merchant ID and Merchant Key in Sage 50 CA (formerly Simply Accounting)

    Description

    Why am I unable to change my Merchant ID and Merchant Key in Sage 50 - CE (formerly Simply Accounting)? The fields are greyed out.


    Resolution

    There are two pieces that must be met to update your Merchant ID and Merchant Key in Sage 50 - Canadian Edition:

    1. You must be signed in as a sysadmin.
    2. You must be in under Single User Mode.

    You can switch between Single and Multi-user modes from the file menu.


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