Description

Why am I unable to change my Merchant ID and Merchant Key in Sage 50 - CE (formerly Simply Accounting)? The fields are greyed out.

Resolution

There are two pieces that must be met to update your Merchant ID and Merchant Key in Sage 50 - Canadian Edition:

1. You must be signed in as a sysadmin.
2. You must be in under Single User Mode.

You can switch between Single and Multi-user modes from the file menu.

You may also be interested in:

• How to use both USD and CAD merchant accounts in Sage 50 CA (formerly Simply Accounting).
• Contact information for sales or support for all Sage North America products

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.