Error: Clear Function 9 error on a Tranz terminal
This error occurs when there is a communication error during settlement. Please check with Paya at 800-261-0240 or 800-552-8227 to verify whether your batch was received before proceeding. If your batch was not received, follow these steps:
- Press Clear, Function, 9.
- Press Enter 3 times.
- Press 9. You will see Must Check Totals.
- Press Function, 5, 1. Your totals will print/display.
- Press 9, Enter. Your batch will be transmitted.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.