"UNABLE TO PROCESS" error on Recurring Transaction Summary email

Description

What does an "UNABLE TO PROCESS" error on my Recurring Transaction Summary email mean?

Resolution

This error means that there was a communication error between the Virtual Terminal and the processing system that returns approvals/declines. It does not necessarily mean that the transaction failed to authorize. If you see this message in the "Declined Transaction Summary" section of the Recurring Summary email, please contact Technical Support to help determine whether the transaction needs to be reprocessed.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.