Description

What does the AVS verification message mean in Sage 50?

Resolution

When the AVS decline message appears in Sage 50, it means that the customer's credit card has been processed and approved, but the customer's address in Sage 50 does not match the address that the bank has on file:

There are three different options to choose from in the message window:

1. Authorize this payment - This option will process the credit card normally.
2. Update credit card information - This option will VOID the current transaction and pull up the Sage Exchange authorization screen in order for the Merchant to enter a different billing address.
3. Accept another form of payment - This option will VOID the transaction so the Merchant can take another form of payment.

Once the appropriate option is selected, click the 'OK' button and the message will disappear.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.