Description
Can voids and refunds be processed in the Sage 50 software?
Resolution
At this time, voids and refunds cannot be processed in the Sage 50 software. To process these transactions, you will need to access the Virtual Terminal. Once you've selected to void or refund, you will need to enter a 'Credit Memo' in Sage 50 to offset the original sale. Click on the links below to learn how to void and/or refund transactions:
How to void transactions in the Virtual Terminal
How to refund transactions in the Virtual Terminal
If you have questions or require additional information, please submit a ticketĀ and we will be in touch with you shortly.