Description

What does an "encrypted information could not be read" error mean in Sage 50?

Resolution

"Encrypted information could not be read or written because a data file is missing or damaged. Call Technical Support for assistance."

This error occurs when trying to access a stored credit card number.

Please follow these steps to isolate the cause of the error:

1. Go to 'MAINTAIN/CUSTOMERS' and, without selecting a customer record, click on the 'CREDIT AND PAYMENTS' tab. Please make sure the Customer ID is blank.
2. Click the 'CREDIT AND PAYMENTS' tab.
3. See if the 'VIEW/EDIT CC INFO' option works with the blank record.

If it works on a blank record, but not on an existing customer, it indicates that the credit card was stored under a different Merchant ID and Merchant Key. Please contact Paya at 1-877-470-4001 for assistance.

If it does not work on a blank record, it typically indicates that a Program File -- KMSKeys.XML -- is either damaged or absent. Please contact Sage 50 at 1-866-747-3888 for assistance.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.