Products

e-Invoice

Description

Error: Sorry, the service is unavailable. Please contact the Merchant directly to pay your invoice.

Cause

A customer who has been emailed an invoice from Sage 50 clicks on the link to pay the invoice online, but the e-Invoice service has not been configured in the Payment Center.

Resolution

Follow this guide to enable the e-Invoice service: e-Invoicing Set Up Guide.docx 

Once the setup is complete, re-send the invoice from Sage 50 and the customer will be able to use the payment link from the new email.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.