FAQ
Topics on FAQ
What does the blinking red/green light on my card reader mean?
Can I use any card reader with the Paya Mobile Powered by SwipeSimple app?
Is there a countertop cradle or charging stand available?
Can I stay logged in permanently?
Can I manage my inventory from the SwipeSimple Mobile App?
How do I manage my tip options?
How can I add a note or reference number to a transaction during a sale?
Can I process a partial refund?
Can I take transactions without an internet connection?
How do I find the cardholder name for my swiped and EMV chip transactions?
How do I export my transactions?
Can I perform refunds and voids from the web dashboard?
How do I manage my inventory from my web dashboard?
How do I set the credit card batch settlement time for my account?
How to upload multiple inventory items using CSV
How long does a credit/refund take to reflect on a customer's bank account?
What is included with my card reader?
How do I sign into the mobile app?
How do I add an item to a sale?
How are signatures captured during sales?
How do I automatically add sales tax?
Does the mobile app calculate change for cash payments?
How do I refund a transaction?
How do I view transactions and details on the app?
What type of data can I find on the Reports page?
Will my app sync automatically to my dashboard?
How do I process a transaction on the SwipeSimple web dashboard?
How can I manage signatures prompts, sales tax, and tip settings?
Does my SwipeSimple web dashboard support Recurring Billing?
Are there different user levels for my employees?
How long does the SwipeSimple keep credit card transaction history for?
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