Product

Sage Exchange Desktop

Description

Nothing happens after I click the SUBMIT button in Sage Exchange Desktop

Some users see cases in which clicking SUBMIT when attempting to charge a card or add/edit a card in the vault results in no response from SED. The issue presents as though the SUBMIT button was not clicked at all.

Cause

There is a validation process built into Sage Exchange Desktop that checks the credit card number through a mod-10 check; and also checks the address fields in SED when submitting a payment. If there is an issue with any of the information in these fields, an exclamation mark in a red circle should appear next to that field. The SUBMIT button won't function until the impacted field is edited and the exclamation mark icon disappears. SED 2.0.2.14 has a defect that is preventing the exclamation mark from displaying.

Resolution

An update to Sage Exchange Desktop was deployed on July 11, 2017, to resolve this issue. You will be prompted to update to version 2.0.2.16 upon launching Sage Exchange Desktop (this update requires Windows Admin permissions to install).

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.