Why can't I log in to the Sage Payments app on my iPhone, even after I registered my phone on mysagemobile.com?

Resolution

Please follow the steps below to resolve the issue:

1. Delete the Sage Payments application from your iPhone, and log in to www.mysagemobile.com with the same username and password to ensure your login credentials are accurate
2. After a successful login online, re-install the application on your iPhone and try to login with the same username and password
3. You must ebsure you have downloaded the correct application and are using the correct swiper
4. The application is called "Sage Payments," not Roam Pay X, and the swiper says "Sage" on it, not Roam Data

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.