PIN debit transactions require a security code (PIN) to allow for an authorized payment.
To prevent fraud, the PIN debit return feature has been disabled at the processor level. If the card has a Visa or MasterCard logo, you can process the return in the same manner as a credit card. Issue cash, check or store credit if the card does not have the Visa or MasterCard logo on it.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.