What to do with fraudulent transactions
Description
I am being hit with fraudulent transactions. What should I do?
Resolution
Fraudulent transactions can be an intimidating situation for any business. This article is intended to gather various resources in one place, to help you navigate the situation.
Any transactions in your open batch should be voided out. Any settled transactions should be credited. Please see the following articles:
Consider setting up security restrictions to help validate future transactions. Please see the following articles:
How to change the Address Verification (AVS) settings in the Virtual Terminal.
How to change the Card Verification Value (CVV/CVV2) settings in the Virtual Terminal.
- It is also possible to put a minimum limit on the transactions allowed through your account. This would prevent transactions under that limit from being processed. For assistance setting this up, please call technical support at 877-470-4001.
Paya's PCI partner Aperia can walk you through getting your PCI certification. Sometimes these questions help discover how the fraudulent situation may have occurred and what needs to take place next. You can contact them below:
- Phone: 1-888-329-3171 (8 AM to 8 PM EST/EDT)
- Email: support@pcihelpcenter.com
- Web: www.pciapply.com/paya
More useful resources and information:
- Paya's Technical Support is available at 1-877-470-4001 and would be happy to answer any questions you may have.
- Paya's Knowledgebase articles on how to ensure your business(es) are PCI Compliant with Aperia?
- You can dial 1-800-VISA-750 (Visa) or 1-800-MC-ASSIST (MasterCard) and enter the card number to obtain a phone number for the bank that issued the credit card. You can then contact that bank to advise that there may be a compromise.
- Similarly, you may file a report with the IC3 (the Internet Crime Complaint Center, associated with the FBI) at http://www.ic3.gov/
- If you accept credit cards online via a custom website, you can add CAPTCHA verification (or something similar) to help defend against automated attacks. Please contact your web developer or Google "CAPTCHA" for more information.
- 12 Potential Signs of CNP (Card Not Present) Fraud
- More Documents: Merchant Forms & Resources -- Fraud Prevention
