Description

Advanced Fraud Protection frequently asked questions

Resolution
What decline code is associated with the Advanced Fraud Protection Service?
930000 - Fraud Risk

Is there a fee for this service?
Yes, please see your Paya Sales Representative for pricing details.

What transactions are reviewed by this service?
We only include transactions entered via a customer-facing interface. This applies to transactions entered using "Donate Now", the "Shopping Cart", "PaymentsJS" and the "Sage Exchange Virtual Desktop".

How do I disable the service?
A ticket must be submitted to our Risk Department including details on why you want to be removed from the service.

Can I bypass AFP if I believe the transaction isn't fraudulent?
Running the transaction manually in the VT would bypass the AFP service. 

Note: The Gateway Risk Control Settings, such as AVS and CVV, can still decline a transaction.