Description

Advanced Fraud Protection frequently asked questions

Resolution

What decline code is associated with the Advanced Fraud Protection service?
930000 - Fraud Risk

Is their a fee for this service?
Yes.  Please see your Paya sales representative for pricing details

What transactions are reviewed by this service?
We are only including transactions entered via a customer-facing  interface. This applies to transactions entered using "Donate Now", the "Shopping Cart", "Payment js" and the "Sage Exchange Virtual Desktop"

How do I disable the service?
A ticket must be submitted to our to risk department including details on why you want to be removed from the service.

Can I bypass AFP if I believe the transaction isn't fraudulent?
Running the transaction manually in the VT would bypass the AFP service. Note: the gateway risk control settings, such as AVS and CVV, can still decline the transaction.