Product
Moneris Solutions
Paya Knowledgebase
Description
Is there a quick reference guide to help direct Merchants to specific support resources?
Resolution
Issue |
Action |
| My Moneris Merchant account was just approved. What do I need to start processing transactions? |
|
| Issues with Sage Exchange Desktop or any other technical questions |
Please search the Paya Knowledgebase for a solution: https://support.sagepayments.com OR Contact the Customer Care Team: 1-800-261-0240 |
| I have questions about billing, chargebacks, account changes, and reconciliation. In addition to any Merchant financial issues. |
You may access and review a list of frequently asked questions: https://www.moneris.com/support/troubleshooting/FAQs OR Contact Moneris’ 24/7 Support Center: 1-866-319-7450 |
| How do I view/download daily or monthly transaction reports? | You may access the Merchant Direct Portal: https://www3.moneris.com/mpg/index.php OR Contact Moneris’ 24/7 Support Center: 1-866-319-7450 |
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
