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    Moneris CA - Merchant Support Contact List

    Product

    Moneris Solutions

    Paya Knowledgebase

     

    Description

    Is there a quick reference guide to help direct Merchants to specific support resources?

     

    Resolution

    Issue
    Action
    My Moneris Merchant account was just approved. What do I need to start processing transactions?
    1. Please ensure that you’ve activated your e-Select Plus account by visiting: https://www3.moneris.com/mpg/activate
    2. Contact Paya Customer Enablement Team via Email:CustomerEnablement@nuvei.com 
    Note: Please ensure that you’ve installed your Sage Software.
    Issues with Sage Exchange Desktop or any other technical questions
    Please search the Paya Knowledgebase for a solution: https://support.sagepayments.com

    OR

    Contact the Customer Care Team: 1-800-261-0240
    I have questions about billing, chargebacks, account changes, and reconciliation.
     
    In addition to any Merchant financial issues.
    You may access and review a list of frequently asked questions: https://www.moneris.com/support/troubleshooting/FAQs

    OR 
    Contact Moneris’ 24/7 Support Center: 1-866-319-7450
    How do I view/download daily or monthly transaction reports? You may access the Merchant Direct Portal: https://www3.moneris.com/mpg/index.php

    OR
     
    Contact Moneris’ 24/7 Support Center: 1-866-319-7450


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

     



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