Background

It has been identified that after the Desk 3500, Desk 5000, and Move 5000 devices are updated to the newest version of the TETRA Application (62C), which was released on February 16, 2023, the ability to insert the chip from the idle screen is no longer functioning. 

As a workaround, Merchants can select 'Sale' and go through the sale prompts and insert the card when prompted. We will provide updates as we have them.