Product

Vx520

Issue Description

Customers may experience a continual reboot of their Vx Verifone terminals primarily due to software installed by the manufacturer.

Additional Details: Vx Series Verifone terminals will require an upgrade prior to June 25th, 2019. In order to address this issue, you should perform the below steps on the impacted terminals

Resolution

My Verifone VX520 device is continually rebooting. How do I stop it?

To resolve the issue of the Verifone device continually rebooting, follow the step-by-step procedures:

Step 1. Remove the cover from the back of your device and unplug the power cord.

Step 2. Plug the power cord in again, then hold Enter and 7 together to display the password entry screen.

Step 3. Key in the password: Press 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then press the green Enter key.

Note: Asterisks appear on the screen as the password is keyed in. However, pressing the Alpha key does not add an asterisk.

Step 4. Press 1 to select Edit Parameters.

Step 5. Press 1 for Group ID, and then press the green Enter key.

Step 6. Key in the password: Press 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then press the green Enter key.

Step 7. The Terminal Mgr Edit G1 CONNFIG.SYS displays, press the green Enter key.

Step 8. Add the parameter *DHEAP:

1. Press 1 to select New.
2. Press * and then an * displays.
3. Press 3, Alpha and then *D displays.
4. Press 4, Alpha, Alpha and then *DH displays.
5. Press 3, Alpha, Alpha and then *DHE displays.
6. Press 2, Alpha and then *DHEA displays.
7. Press 7, Alpha and then *DHEAP displays.
8. Press the green Enter key.

Step 9. Press 0 for the Value, and then press the green Enter key to save the new parameter.

Step 10. Press the red Cancel key.

Step 11. Press 3 to select Restart.

The terminal will reboot and then display the idle prompt. For example:

Next step: To start processing sales, Press F3 to select SoftPay, Payments, or Credit/Debit/EMV to access the home screen.

The information above represents a summary of the procedures provided by TSYS at http://www.tsys.com

If you continue to have issues after this process please contact Paya Customer Support at 800-261-0240, or email us at support@paya.com.