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    Sage ERP X3 - Merchant Support Contact List

    Issue Action
    My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage ERP X3 Software?

    Please, make sure that your Sage Software is installed on your Workstation (if Applicable)
    Using the Email Address below, contact our implementation Team to start the process of setting up your Payment Processing


    Issues with Sage Exchange Desktop (SED)

    Please search the SPS Knowledgebase for a solution:
    Contact the Paya VT Support Team:
    877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)


    I have questions about fees, billing statement, & account changes.


    Contact the Paya Merchant Financial Support Team:

    877-841-7014 (M-F: 8 am – 6pm)

    For Chargeback inquiry, please call:

    866-637-5467 (M-F: 8 am – 6pm)

    How do I View/download daily or monthly transactions reports?

    In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website:
    Note: If you don’t have access to the aforementioned Web portal, you may instead log into http://www.myvirtualreports.com/virtualreports
    Contact the Paya VT Support Team:

    877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)


    Sage ERP X3 Technical Support:

    For help with Sage ERP X3 functionalities. Chose a method.

    • Please call: 888-844-8989 (M-F: 9 am – 8 pm EST)
    • Live Chat from https://support.na.sage.com

    Sage ERP X3 Training Resources:


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