Product

Moneris Canada

Welcome Letter

Description

How do Moneris CA Merchants get a copy of the co-branded welcome letter?

Resolution

Typically, Moneris faxes a welcome package to new Merchants for every new account they board. The package contains a co-branded (Paya/Moneris) welcome letter that features critical information Merchants will need to activate their Moneris e-Select Plus Store, also referred to as Merchant Resource Center. It's within this Resource Center that we can see and compare API Token ID for troubleshooting purposes.

If as a Merchant, you would like to request a duplicate copy because you've either lost the original or have not received one at all, we recommend that you contact your Moneris Sales Representative. Alternatively, you may call the Moneris 24/7 Call Center at 1-866-319-7450 to request a copy.  

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.