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    TSYS Class A Terminals Guide

    Ingenico Tetra Series

    Product

    Ingenico Desk 3500

    Ingenico Desk 5000

    Ingenico Move 5000

    Overview

    Paya offers a comprehensive selection of Class A POS applications through TSYS to meet the retail and restaurant processing needs of our merchant and ISO populations.  Each application and equipment provider undergoes a stringent qualification process before receiving Class A approval. TSYS' support for Class A includes 24/7 help desk support, user documentation including Quick Reference Guides (QRGs), file maintenance, and download availability. Applications are refreshed as needed to meet on-going compliance and customer requirements.

    Each of the terminals fully supports Contact and Contactless EMV, Digital Wallets (Apple Pay, Google Pay, etc.), Multiple Merchant, Partial Authorization, Auto Close, Tips, Address Verification, Store & Forward, CVV2/CVC2/CID Validation, and Auto Downloads in addition to administrative functions and vertical-specific features.  There are three (3) terminal models supported by Paya:

    Ingenico Desk 3500

    The Desk 3500 offers a 2.5" color display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, and IP

    Ingenico Desk 5000

    The Desk 5000 offers a 3.5" color touchscreen display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, Wi-Fi, and IP

    Ingenico Move 5000

    The Move 5000 offers a 3.5" color touchscreen display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, Wi-Fi, 4G GPRS, and IP

     


    Resolution

    General Instructions

    • Press Enter from the idle prompt to access the main menu.
    • Press the up or down arrow keys to scroll through a list. To make a selection, highlight it, and then press Enter.
    • To enter a character, press the corresponding button on the keypad to cycle through the options. Entries are case sensitive.
    • Debit cards and some chip or contactless payments require PIN entry.
    • A customer copy of a receipt prints 10 seconds after the merchant receipt, unless you select No to cancel it.
     

    Batches

    Batches should be settled on the same day as the transactions (daily). Your device might be configured to automatically settle for you. If not, you must manually settle the batch.

    If there is a problem with an automatic batch settlement, you may need to manually settle a batch after correcting the issue.

    Your end-of-day procedures might include reviewing totals, displaying, or printing reports, and batch settlement.

    Display Batch Totals

    To verify the sales total, returns total, and the batch total (sum of all transactions in the current batch):

    1. Press #, select Batch Menu, and then select Batch Totals.
    2. After verifying the amounts, press Enter, and then Cancel to return to the idle prompt.
     

    Display or Print Details

    1. A Detail Report includes details for all transactions in the current batch.
    2. Press the # key, and then select Reports Menu.
    3. Select Detail, and then select Display or Print.
    4. When prompted Sort transaction by, select Reference #, Invoice #, or Card Type.
    5. The report prints, or if displaying, and search results include more than one transaction, scroll through the transactions. Press Cancel to return to the main menu.
     

    Manual Batch Settlement

    1. Press Enter, and then select Settlement. Confirm batch totals or enter the batch total amount as prompted.
    2. When prompted Close batch and deposit funds, select Yes to manually settle the batch. If the screen displays GB Accepted, the batch is accepted (sent for processing).
    3. If prompted Print Reports, select Yes to print, or select No to return to the main menu.
     


     

    Terminal Messages

    • Amount Due or Exceeds Card Balance - Only part of a sale transaction is authorized. Select Accept to continue and ask for another payment for the remaining amount. Select Cancel to reject the partial payment. A canceled sale will print two receipts: The original sale receipt with Transaction Cancelled printed at the top, and a Reverse Sale receipt.
    • Address Verification Service (AVS) - The AVS compares the entered street address (house number) and the ZIP Code against the customer’s billing address, and then displays and prints a receipt. Results include: Address Match, No Match, and Zip Match.
    • Authenticate - Follow the prompts to key in your authentication code and business ZIP Code.
    • Call - Call the voice authorization center.
    • CVV, CVC, or CID - For manually entered transactions, enter the 3- to 4-digit, non-embossed verification code on the card’s signature panel (on the back) or near the embossed account number (on the front).
    • Manual Entry Not Allowed - Manual entry isn’t available for this type of transaction (for example, debit with PIN).
    • Settlement Unsuccessful (QD or RB) - Quit Duplicating (QD) and Rejected Batch (RB) are batch settlement errors. Call the help desk, don’t delete the batch, or continue without assistance. The help desk compares your batch and transaction history (in the system) with your terminal’s records to determine how to fix it.
     

    Transactions

     

    Payment entry methods include:

    • Swipe card
    • Insert chip card
    • Tap card or proximity device using an app such as Apple Pay, Google Pay, or Samsung pay
    • Enter the card number manually using the keypad.
    • Manual entry might include card present, purchase order number (PO#), verification code, street address, and ZIP Code prompts.
    • Corporate cards prompt for invoice number and tax amount.


    Sale

    1. From the main menu, select Sale, and then enter the sale amount. (For EBT select EBT, and then Food Stamp or Cash Benefits.)
    2. Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date.
    3. If prompted, select US Debit to process the sale as debit (with PIN) or [card brand] Debit to process the sale as a credit (without PIN).
    4. If prompted, ask the customer to enter their PIN.
     

    Refund

    Refund transactions that have been settled. Reverse transactions that are in the current batch. A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and time (HHMMSS) is also required.

    1. From the main menu, select Return, and then enter the amount. (For EBT select EBT, and then Food Stamp Return.)
    2. Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date.
    3. If prompted, ask the customer to enter their PIN.
     


    Functions

    Functions are available for transactions in the current batch. Search options for any function:

    • Reference #
    • Invoice #/PO#
    • Customer #
    • Approval Code
    • All
    • Clerk #
    • Account #
    • RRN

    When search results include more than one transaction, scroll to highlight the correct one, and then press Enter.

    Reprint

    1. From the main menu, select Other, and then select Reprint.
    2. Select Last Receipt or Search to reprint the receipt for another transaction.
    3. When prompted, enter the search information.
    4. Select Merchant Copy, Customer Copy, or Both to print one or two receipts.
     

    Reversal

    A reversal cancels all (removes the transaction) or part (changes the amount) of a transaction, which it also releases the hold for all or part of the cardholder’s funds. If partial reversals are disabled, a full reversal is the only option.

    1. From the main menu, select Reversal.
    2. Select a search option, and then enter the search information.
    3. Review the transaction information. To Confirm Reversal:
      1. Select Yes or Accept to reverse the full amount, removing the transaction from the batch and releasing the hold on the funds.
      2. If partial reversals are an option, the screen displays Accept or Change. Select Accept to reverse the full amount or select Change to reverse a partial amount and then enter the reversal amount. Change releases the hold on unneeded funds.
      3. Select No to cancel the reversal attempt.
     

    Tip Adjust

    1. From the main menu, select Tip Adjust.
    2. Select a search option, and then enter the search information.
    3. Enter the tip amount, and then select Accept (if the amount is correct) or Change (to change the tip amount).
    4. When prompted Adjust Another, select Yes to adjust another transaction, or select No to return to the main menu.
     

     


    Ingenico_Desk_and_Move_TeliumTetra_QRG.pdf


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.



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