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    TSYS Class A Terminals Guide

    Ingenico Tetra Series

    Product

    Ingenico Desk 3500

    Ingenico Desk 5000

    Ingenico Move 5000

    Overview

    Paya offers a comprehensive selection of Class A POS applications through TSYS to meet the retail and restaurant processing needs of our merchant and ISO populations. Each application and equipment provider undergoes a stringent qualification process before receiving Class A approval. TSYS' support for Class A includes 24/7 help desk support, user documentation including Quick Reference Guides (QRGs), file maintenance, and download availability. Applications are refreshed as needed to meet ongoing compliance and customer requirements.

    Each of the terminals fully supports Contact and Contactless EMV, Digital Wallets (Apple Pay, Google Pay, etc.), Multiple Merchant, Partial Authorization, Auto Close, Tips, Address Verification, Store and Forward, CVV2/CVC2/CID Validation, and Auto Downloads in addition to administrative functions and vertical-specific features. There are three (3) terminal models supported by Paya:

    Ingenico Desk 3500

    The Desk 3500 offers a 2.5" color display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, and IP.

    Ingenico Desk 5000

    The Desk 5000 offers a 3.5" color touchscreen display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, Wi-Fi, and IP.

    Ingenico Move 5000

    The Move 5000 offers a 3.5" color touchscreen display, an integrated PIN Pad, and an integrated thermal printer.  Connectivity options include Bluetooth, Dial, Wi-Fi, 4G GPRS, and IP.

     


    Resolution

    General Instructions

    • Press enter from the idle prompt to access the main menu.
    • Press the up or down arrow keys to scroll through a list. To make a selection, highlight it, and then press enter.
    • To enter a character, press the corresponding button on the keypad to cycle through the options. Entries are case-sensitive.
    • Debit cards and some chip or contactless payments require PIN entry.
    • A customer copy of a receipt prints 10 seconds after the merchant receipt unless you select 'No' to cancel it.
     

    Batches

    Batches should be settled on the same day as the transactions (daily). Your device might be configured to automatically settle for you. If not, you must manually settle the batch.

    If there is a problem with an automatic batch settlement, you may need to manually settle a batch after correcting the issue.

    Your end-of-day procedures might include reviewing totals, displaying, or printing reports, and batch settlement.

    Display Batch Totals

    To verify the sales total, returns total, and the batch total (sum of all transactions in the current batch):

    1. Press #, select 'Batch Menu', and then select 'Batch Totals'.
    2. After verifying the amounts, press 'Enter' and then cancel to return to the idle prompt.
     

    Display or Print Details

    1. A Detail Report includes details for all transactions in the current batch.
    2. Press the # key, and then select 'Reports Menu'.
    3. Select 'Detail', and then select 'Display' or 'Print'.
    4. When prompted Sort transaction by, select 'Reference #', 'Invoice #', or 'Card Type'.
    5. The report prints, or if displaying, and search results include more than one transaction, scroll through the transactions. Press 'Cancel' to return to the main menu.
     

    Manual Batch Settlement

    1. Press 'Enter', and then select 'Settlement'. Confirm batch totals or enter the batch total amount as prompted.
    2. When prompted, close the batch and deposit funds, select 'Yes' to manually settle the batch. If the screen displays GB Accepted, the batch is accepted (sent for processing).
    3. If prompted Print Reports, select 'Yes' to print, or select 'No' to return to the main menu.
     


     

    Terminal Messages

    • Amount Due or Exceeds Card Balance 
      • Only part of a sales transaction is authorized. Select 'Accept' to continue and ask for another form of payment for the remaining amount. Select 'Cancel' to reject the partial payment. A canceled sale will print two receipts: The original sales receipt with the transaction canceled printed at the top and a reverse sales receipt.
    • Address Verification Service (AVS) 
      • The AVS compares the entered street address (house number) and the Zip Code against the customer’s billing address and then displays and prints a receipt. Results include
        • Address Match
        • No Match
        • Zip Match
    • Authenticate 
      • Follow the prompts to key in your authentication code and business Zip Code.
    • Call 
      • Call the voice authorization center.
    • CVV, CVC, or CID 
      • For manually entered transactions, enter the 3-to-4-digit, non-embossed verification code on the card’s signature panel (on the back) or near the embossed account number (on the front).
    • Manual Entry Not Allowed 
      • Manual entry is not available for this type of transaction (for example, debit with PIN).
    • Settlement Unsuccessful (QD or RB) 
      • Quit Duplicating (QD) and Rejected Batch (RB) are batch settlement errors. Call the help desk, do not delete the batch, or continue without assistance. The help desk compares your batch and transaction history (in the system) with your terminal’s records to determine how to fix it.
     

    Transactions

     

    Payment entry methods include:

    • Swipe card
    • Insert chip card
    • Tap card or proximity device using an app such as Apple Pay, Google Pay, or Samsung Pay
    • Enter the card number manually using the keypad
    • Manual entry might include card present, purchase order number (PO#), verification code, street address, and Zip Code prompts
    • Corporate cards prompt for invoice number and tax amount


    Sale

    1. From the main menu, select 'Sale', and then enter the sale amount. For EBT select EBT, and then Food Stamp or Cash Benefits.
    2. Swipe, tap, insert card or use the keypad to manually enter the card number and the expiration date.
    3. If prompted, select US Debit to process the sale as a debit (with PIN) or [card brand] Debit to process the sale as a credit (without PIN).
    4. If prompted, ask the customer to enter their PIN.
     

    Refund

    Refund transactions that have been settled. Reverse transactions that are in the current batch. A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and time (HHMMSS) are also required.

    1. From the main menu, select 'Return', and then enter the amount. For EBT select EBT, and then Food Stamp Return.
    2. Swipe, tap, insert card or use the keypad to manually enter the card number and the expiration date.
    3. If prompted, ask the customer to enter their PIN.
     


    Functions

    Functions are available for transactions in the current batch. Search options for any function:

    • Reference #
    • Invoice #/PO#
    • Customer #
    • Approval Code
    • All
    • Clerk #
    • Account #
    • RRN

    When search results include more than one transaction, scroll to highlight the correct one, and then press 'Enter'.

    Reprint

    1. From the main menu, select 'Other', and then select 'Reprint'.
    2. Select 'Last Receipt' or 'Search' to reprint the receipt for another transaction.
    3. When prompted, enter the search information.
    4. Select 'Merchant Copy', 'Customer Copy', or 'Both' to print one or two receipts.
     

    Reversal

    A reversal cancels all (removes the transaction) or part (changes the amount) of a transaction, which also releases the hold for all or part of the cardholder’s funds. If partial reversals are disabled, a full reversal is the only option.

    1. From the main menu, select 'Reversal'.
    2. Select a search option, and then enter the search information.
    3. Review the transaction information. To Confirm Reversal:
      1. Select 'Yes' or 'Accept' to reverse the full amount, removing the transaction from the batch and releasing the hold on the funds.
      2. If partial reversals are an option, the screen displays 'Accept' or 'Change'. Select 'Accept' to reverse the full amount or select 'Change' to reverse a partial amount and then enter the reversal amount. Change releases the hold on unneeded funds.
      3. Select 'No' to cancel the reversal attempt.
     

    Tip Adjust

    1. From the main menu, select 'Tip Adjust'.
    2. Select a search option, and then enter the search information.
    3. Enter the tip amount, and then select 'Accept' (if the amount is correct) or 'Change' (to change the tip amount).
    4. When prompted 'Adjust Another', select 'Yes' to adjust another transaction, or select 'No' to return to the main menu.
     

     


    Ingenico_Desk_and_Move_TeliumTetra_QRG.pdf


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.



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